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Terms - conditions

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Petrópolis x Teresópolis

Leaving: June 2017, 3 to 5

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Lençóis - North x South

Leaving: June 2017, 16 to 21

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Pedra Bonita

Leaving: Every day

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Complete Calendar


Caminhadas Trilhas Rio de Janeiro Brasil

Terms and conditions

The reservation and payment of tours with Trilha a Pé Turismo e Eventos Ltda can be made through the company website, travel agents, or hotels and pousadas who promote our tours. The payment must be made by credit or debit card, bank deposit, or directly to hotel reception 24hrs before the event. It is not permitted to make the payment at the event!

 

In the case of rain, the tours of Trilha a Pé will still take place. The tour will only be cancelled in the case of risk to our participants.

 

Trilha a Pé reserve the right to cancel any tour at any time (including when confirmed) in situations such as natural disasters, political instability, terrorism or any other event which disrupts the viability of our operation. In the case that this occurs, Trilha a Pé will suggest an alternative day and time to carry out the same tour, or offer a refund in accordance to the stipulations of our terms and conditions.

 

In the case that we do not have the minimum number of participants (as described for each tour) the tour may be rescheduled to the discretion of Trilha a Pé , giving the participant the option to have a full refund of the amount paid, to use as credit against another tour, or to take part on the rescheduled date.

In the case that the participant chooses to take part on the rescheduled date, the same rules of cancellation and refund continue to apply.

In the case that credit against another tour is chosen, the right to use that credit is valid for 3 (three) months.

In the case that a full refund is chosen it must be claimed by the participant within a maximum period of 30 days from the date of the cancelled (or postponed) tour. After the 30 days, the participant is only entitled to credit as stated above, starting from the date of the cancelled (or postponed) tour.

 

If, for some reason beyond our control, Trilha a Pé believes it necessary to amend, move, adjust or shorten any itinerary, or even to follow an alternative route, due to local changes or any such reason, we will do in the interest of safety and security of our clients and to ensure that the tour operates in the best way possible.

 

If a participant begins a tour and voluntarily decides to leave after the start, Trilha a Pé will not refund any money. Our guides will suggest the closest and most suitable form of public transport for your return.

The proof of payment is valid as entrance onto the tour, to be presented at the meeting point, and without which it is not possible to participate. It is necessary to confirm your payment by telephone (21) 99408-0179 or by email ( suporte@trilhaape.com.br ).

 

Trilha a Pé reserves the right to alter the prices at any moment. All of the information on the site is as current as possible, however it is important to note that changes may occur in our tours. Trilha a Pé will make every effort to keep you informed of any changes to the tour.

 

All the routes Trilha a Pé will be led by tour guides, qualified and registered with EMBRATUR, and specialized in nature tourism. The activities will take place using the following format:

•  Introduction of guide(s) to the group at the meeting point, and confirmation of the list of participants;

•  Cultural and technical information about the route;

•  A full description of the route with details of rest or snack stops;

•  Return to the meeting point or finish point for social interaction of participants.

 

The participation of people who have a cardiovascular or neurological problem is prohibited. When informed, in certain cases Trilha a Pé may chose to waiver this for participants, under specified terms of individual responsibility.

The participation of minors will be accepted only with the presence of their parents; children aged between 6 to12 years old can only take part in routes with light walks; teenagers aged 13 to 17 years old may participate on other routes accompanied by their parents, or at the discretion of Trilha a Pé with their parents' authorization.

 

Important:

 

Eco-tourism activities and / or adventure tourism possess inherent risks from the natural environment in which they are practiced. The agency Trilha a Pé Turismo e Eventos Ltda operates in the field of Ecotourism and Adventure Tourism, will seek to identify, minimize and manage these risks, if they exist. We are prepared with guides and instructors trained in first aid and rescue in areas of difficult access. The participant in adventure or eco-tourism should be aware of the risks and accept this when taking part in these activities. By clicking ok to book the tour, you agree with this term.

 

Treks and expeditions:

 

The deadline for reservations for trips or expeditions is 72 hours before the departure!

 

Note: In the case of the company having to postpone the trip due to total lack of operating conditions or safety, without any reasonable alternative to the planned itinerary on the scheduled date, the credit will be calculated from the total paid up to the date of deferral for a new date, in this case there is not entitlement to refund, due to the costs incurred by the company with third parties and with the preparation of operation. In this case the credit will be valid for up to 12 months and may also be used for other itineraries.

 

In the case of having to alter the timing after tour has started, for reasons that threaten the safety of our participants, the guide has total autonomy to stop the tour. In these unanticipated cases, such as force of nature, the participants are not entitled to credit or refund.

 

Cancellations and refunds:

 

In relation to cancellations, Trilha a Pé will follow local legal guidelines and in particular the provisions of the Ministry of Tourism (Brazil) and TurisRio.

 

Trilha a Pé provides the 24-hour phone (21) 99408-0179 for confirmation of the tour. If participants are absent, regardless of weather conditions, the value will not be refunded nor credit for another tour.

In the case of having to alter the timing after tour has started, for reasons that threaten the safety of our participants, the guide has total autonomy to stop the tour. In these unanticipated cases, such as force of nature, the participants are not entitled to credit or refund.

 

The scheduled meeting time should be respected. The guide will be present at the meeting point at least twenty minutes before the scheduled time. The time limit between scheduled meeting time and starting the tour is 20 minutes, without any tolerance, except in cases of force majeure in which case the company will contact the customer, and the reasons of cancellation mentioned above will apply.

 

Trilha a Pé Turismo e Eventos Ltda ME
CNPJ: 09.533.628/0001-27 Inscrição Municipal: 1392794
Cadastur: 19.062398.10.0001-6
Tel: 55 (21) 2541-5422 / 55 (21) 99408-0179

Email: suporte@trilhaape.com.br


 



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